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All the items offered for sale on our e-shop Lugoparis.com are available. If you wish to order an item in large quantities, we invite you to contact Customer Service by phone or e-mail.

In order to make your experience on Lugoparis,com as pleasant as possible, we recommend that you use the latest generation of your browser. If you visit our site from a previous version, we do not guarantee that you will be able to enjoy all its features. Please note that your browser must accept cookies and must be SSL compatible.

Each object is photographed in order to highlight detail and quality. So it is the real colours that we are broadcasting. However, the colours may vary slightly from one computer to another.

Yes, to do so, please contact our Customer Service Department at the time of ordering.

Order

We invite you to contact Customer Service by phone or e-mail via the "Contact Us" section.

We invite you to contact our Customer Service as soon as possible by phone or e-mail via the "Contact Us" section.

It is possible that your order confirmation will be sent a few minutes after the order has been placed. Also remember to check your "Spam" box, in which the email could slip depending on your email settings. If you have not received an e-mail, please contact Customer Service.

Delivery

The shipping costs are offered by our Maison.

Delivery times run from the confirmation of the order received by email. Delivery times vary according to our request, our products being handmade. In general, you will be delivered within a maximum of 3 months. If you have any questions, please contact our Customer Service by phone or e-mail via the "Contact Us" section.

For reasons such as security, Lugoparis.com will not process any order for which delivery is requested in the remaining post office or in a post office box. All Lugoparis.com parcels are delivered by hand to the recipient and therefore no parcels will be left in a mailbox.

For security reasons, all Lugoparis.com packages are delivered by hand to the recipient. No parcels will be left in a mailbox.

The recipient's signature is required upon receipt of your package.

For the time being, we do not have a physical point of sale. However, if you wish and you are in Paris, we offer you the possibility to come and meet you to deliver your order by hand in an exclusive place in Paris. If you are interested in this service, please contact our Customer Service Department.

Payment

Payment for your purchases is only made by credit card or bank card: Visa®, MasterCard®, American Express®. You will need to indicate your credit card or bank card number as well as its expiry date and cryptogram on the page provided for this purpose.

All transactions made on the Lugoparis.com website are secure. The presence of a padlock next to the address of the page beginning with "https" indicates that you are in a secure environment. Thanks to the 3DSecure system, the security of payments made with Visa® and Mastercard® cards is enhanced by the payment methods "Verified by Visa®" and "MasterCard® SecureCode". In addition, LUGO has security measures in place to protect the personal information you provide against unauthorized access and use. Please note, however, that data transmission over the Internet is never 100% secure and that any information communicated online can potentially be collected and used by persons other than those to whom it is addressed.

We accept international credit cards, however when you place your order, you must enter your international billing address which is linked to your credit card.

Cards are not charged until the order has been validated. However, it is possible that part of the amount will be displayed as reserved as soon as the order is placed.

This code will be requested when you place your order. This is a unique code that secures online transactions for credit card payments, which is shown below: - or on the back of your credit card in the signature field. It is composed of 3 digits (ex: Visa or MasterCard), - either on the front and above your card number. It is then composed of 4 digits (ex: American Express card).

Returns and exchanges

You have the possibility to return, for an exchange or refund request, any product ordered on the LUGO website within thirty (30) calendar days of the delivery date. The returned products must be accompanied by their purchase invoice or a copy in case of partial return. In this case, it is your responsibility to prove that the goods have been returned and to return them by an authorized carrier of your choice who will provide proof of shipment and delivery. The cost of returning the goods will be at your expense. LUGO is not responsible for items returned to LUGO that have been lost, misdirected or delivered late by a carrier of your choice. It is your responsibility to assume all risks for these returns, as well as the expenses, insurance and shipping costs associated with these returns.

We strive to process refunds as quickly as possible. Your refund will be processed within 15 working days of receipt of your return to our warehouse.

LUGO Objects

Availability

LUGO leather goods can be purchased exclusively on the Lugoparis.com website. Due to numerous requests on these objects, it is possible that the model you are looking for is not available. We invite you to contact our sales advisors, who will be able to guide you, or to contact Customer Service.

All our products are handmade by our craftsmen and artists, according to our very demanding quality criteria, and several years are necessary to master LUGO's know-how. We mainly work with leather, a natural material and a resource limited by LUGO's very strict selection criteria. For all these reasons, it takes several months to give birth to a LUGO leather goods.

Maintenance and repair

Our workshops are able to respond to many requests for repair and overhaul of LUGO products. For this type of request, we invite you to contact our Customer Service by phone or e-mail via the "Contact Us" section.

Leather is a living material that evolves, changes colour, softens and patches over time. It should be protected from humidity and prolonged exposure to light or excessive heat. We do not recommend the use of commercially available care products that are not suitable for LUGO leather. The best way to maintain your bag is to return it regularly to our workshops for cleaning and, if necessary, sewing and re-sealing.

Authentication

Only a purchase made on our official website Lugoparis.com or from an authorized distributor can guarantee the authenticity of a LUGO object. An original invoice is issued at the time of purchase online. We cannot guarantee or verify the authenticity of an item purchased outside an official LUGO point of sale.

Tailor-made

To make your custom-made object, you start by explaining your wishes in detail. We will answer you within one month with an agreement in principle, an estimate and a timetable. Our team of designers will design this unique object for you. To order a custom-made item, we invite you to send us an email via the section with your contact details or contact our Customer Service to make an appointment with our artistic director to discuss your project in our offices located at 128, rue de la Boétie - 75008 in Paris, FRANCE.

We will be happy to give you an estimate of the price of your custom-made item within one month, as well as the time required to obtain the item, once you have explained in detail what the object or project of your dreams is. Please send us an email with your contact details.

The LUGO House

Newsletter

The LUGO newsletter allows you to be easily informed of the latest news from the company: events, fashion shows, exhibitions or new products. We undertake to ensure that the frequency of sending remains low, and not to communicate your e-mail address to third parties.

You can subscribe to the newsletter on the Lugoparis.com website by entering your e-mail address in the field provided at the bottom of the page, then click on "Subscribe". If you have a Lugoparis.com account you can manage your newsletter subscription in the section of your customer account.

You can unsubscribe directly: - By managing your newsletter subscriptions in your Lugoparis.com account - By sending us an unsubscribe request by e-mail via the "Contact Us" section

Manufacture

LUGO offers various personalization offers such as the simple marking of your initials on leather goods, a personalized production of an existing bag or a custom creation. For more information, please contact our Customer Service Department.

All LUGO leather goods are made by us in France. All LUGO leather goods are handmade in France by our leather craftsmen and artists.

The Lugo House

LUGO's vision in terms of sustainable development is to nurture the company's project around the authenticity and exclusivity of the House's object and ethics in all its components. The authenticity and exclusivity of the object is reflected in particular in the respect for natural raw materials and the development of French artisanal and artistic know-how. The Maison's ethics enrich LUGO's relationships with its employees, suppliers and customers. LUGO is an attentive, concerned and committed actor to carry out its activities in respect of its ecological, social, economic and cultural environment. Our commitments and initiatives are detailed in our section dedicated to the LUGO Maison.

Cookies

LUGO uses cookies strictly necessary for the online ordering service on the Lugoparis.com website, and to measure site activity to make your experience as pleasant as possible. Most browsers are configured to accept cookies, but if yours is not, you can change this setting in the "preferences" menu.

A cookie is a small text file saved on your computer, tablet or mobile device that allows you to record and track data about your use of the website. Two types of cookies are present on our site: - cookies strictly necessary for the operation of the site, which allow you to use Lugo's main features such as storing your selection of products in your shopping cart. These cookies facilitate navigation and are necessary to make online purchases. - third-party cookies, including statistical analysis cookies that collect navigational information on our site, allow us to improve your user experience and tailor our services to your preferences. Advertising cookies are intended to personalize and/or improve content and navigation by providing you with services that may be of interest to you on other websites.

Security and confidentiality

LUGO has security measures in place to protect the personal information you provide against unauthorized access and use. Please note, however, that data transmission over the Internet is never 100% secure and that any information communicated online can potentially be collected and used by persons other than those to whom it is addressed.

You can use the Lugoparis.com website without providing LUGO with any personal information. However, you will be asked to provide certain information such as: - your name, address, telephone number, e-mail, in case you wish to receive information from LUGO; - as well as certain financial information (payment card number) to pay for the items ordered and process your order, in the event that you intend to purchase an item presented on the Lugoparis.com website The Lugoparis.com website undertakes to disclose your details only to third parties involved in the processing of your order: banking institution, delivery service, etc. In addition, the Lugoparis.com website may communicate this information when it is necessary for the identification, arrest or prosecution of any individual likely to harm or infringe, intentionally or unintentionally, the rights or property of LUGO, other users of the Lugoparis.com website or any other person who could be penalized by such activities. The communication of personal data may also exceptionally occur when Lugoparis.com is legally required to do so, following the filing of a complaint for example.

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